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	Podcast:		APN - AVAYA PODCAST NETWORK™
	Episode:		Audio Blog - 5 Reasons Brands Fail at Customer Service
	Category:		Technology
	Duration:		00:08:05
	Publish Date:		2019-08-26 07:00:12
	Description:		What components make up an amazing customer experience? It’s not enough to just understand the “why” but also the “what.” This is a complex question that can leave many business decision-makers feeling overwhelmed or misled. Recent research shows that while 80% of brands believe they deliver superior experiences, in reality, only 8% of customers agree. And here is why. . .
	Total Play:		0