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	Podcast:		5by5 Master Video Feed
	Episode:		68: Customer Experience with Michael Verdi
	Category:		Technology
	Duration:		01:07:10
	Publish Date:		2014-04-24 11:30:00
	Description:		A revamped version of Firefox is coming, with a tour of what's new. Created by Michael Verdi & team, this tour is a case study in customer experience. What is Customer Experience design and how can it help your projects? Links for this episode: Verdi at Mozilla: Like Clippy but less annoying Michael Verdi: Mozillian, artist, triathlete and robot Customer experience - Wikipedia, the free encyclopedia xkcd: Manuals Old Mac OS help system - YouTube The Non Breaking Space Show #46: Jen Simmons - Goodstuff FM 5by5 \| The Web Ahead #12: Michael Verdi on Video 5by5 \| The Web Ahead #55: Design Research with Erika Hall Customer Experience - Jeanne Bliss - Books The Transcripts We Have So Far Thanks to Media Temple for sponsoring the show. Enter promo code `TWA` when you sign up and you’ll get 25% off your first month of web hosting.
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