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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Welcome to the first episode of 2026 on Let’s Talk Loyalty & Loyalty TV! We’re starting the year by exploring how Cashpoints is transforming loyalty programs with instant rewards that drive engagement and growth. Ian Sutcliffe, co-creator of Cashpoints, shares the journey of building a real-time, multi-partner loyalty ecosystem from the ground up—covering instant point issuance, flexible redemption, partner-first technology, and the smart use of physical and digital touchpoints. Discover why real-time rewards are the future of loyalty, how they create moments of delight for customers, and what brands can do to innovate in 2026. A perfect episode to start your year with actionable insights and inspiration for the loyalty space! Hosted by Carly Neubauer Show Notes: 1) Ian Sutcliffe 2)Cashpoints 3) Book recommendation: Grit by Angela Duckworth 4) #141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand |
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