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In this episode, I invited my friend Dan who works as a Lead Frontend Engineer at Smallpdf to share his experience and stories about how they use data and support tickets to make a better product. Dan is a superb engineer who is also very experienced in UX - the best of both worlds :)
You will hear lots of first-hand stories with actionable tips and tricks. Here's what we will cover: - How a data-driven process looks like in action
- How to use support tickets to build better features
- UX is NOT the sole responsibility of designers
- Discuss the pros and cons of freemium models
If you want to learn more about Smallpdf, check out there website (tons of free tools to help you work with documents): https://smallpdf.com |
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