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Home > Light Reading Podcasts > Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care
Podcast: Light Reading Podcasts
Episode:

Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care
Category: Technology
Duration: 00:23:53
Publish Date: 2023-12-15 13:00:18
Description: Sweepr CTO Jim Hannon discusses the evolutionary path of digital customer care and how contextual AI is helping to improve and harden the experience to entice customers to use (and reuse) those digital platforms.

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