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Home > Behind the Numbers: eMarketer Podcast > The Daily: Leadership strategy, virtual service, and automakers pivot to CX | Sep 12, 2022
Podcast: Behind the Numbers: eMarketer Podcast
Episode:

The Daily: Leadership strategy, virtual service, and automakers pivot to CX | Sep 12, 2022

Category: Business
Duration: 00:19:56
Publish Date: 2022-09-12 04:01:00
Description:

On today's episode, we discuss what to consider when developing a customer experience (CX) strategy, how to build a culture that prioritizes the customer, and the benefits of good CX leadership. "In Other News," we talk about customer service in the metaverse and how automakers are diverting ad dollars to customer and user experience. Tune in to the discussion with our analyst Patty Soltis.

 

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