Search

Home > Behind the Numbers: eMarketer Podcast > The Pandemic's Impact on CX, the Best Loyalty Programs and Gen Z's Recession Recovery | Mar 4, 2021
Podcast: Behind the Numbers: eMarketer Podcast
Episode:

The Pandemic's Impact on CX, the Best Loyalty Programs and Gen Z's Recession Recovery | Mar 4, 2021
Category: Business
Duration: 00:33:18
Publish Date: 2021-03-04 00:00:00
Description: On today's episode, we discuss data’s role in customer experience (CX), how the pandemic changed the way companies approach customers, and how to measure CX ROI. We then talk about the best loyalty programs in the US, shifting to contactless payments, and whether Gen Z will recover from the pandemic-induced recession. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Jeremy Goldman.
Total Play: 0