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Description:
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This podcast features an insightful conversation with Stephen Robertson, the owner of My Money, a finance consultancy primarily dealing with mortgages for high-profile clients. As he details his professional journey, Stephen delves into his origin, growing up in Palmerston North, New Zealand, and his interests in fishing, boating, and the military. With numerous anecdotes from his career, he explains how his role has evolved into more than just banking, involving understanding his clients' needs, handling their anxieties, and nurturing relationships. Stephen emphasizes the importance of providing clients with quality advice they can trust, especially in challenging financial situations. The discussion also reveals the intricate connections between financial decisions and personal emotions, underscoring the necessity of identifying the real needs of clients to deliver effective service.
Guest details: https://www.mymoney.net.nz/
00:00 Introduction
00:43 Personal Background and Childhood Memories
01:53 Travel Experiences and Military Interests
02:35 Passion for Boating and Fishing
04:55 School Experiences and Learning Strategies
09:00 Dealing with Stress and Anger
10:16 Lessons from Financial Advising and Sales
13:09 Understanding Client Needs and Aspirations
16:19 Understanding the Person Behind the Mortgage
16:54 The Importance of Connection in Mortgage Lending
18:15 The Role of an Advisor vs. a Bank
18:38 Navigating High Pressure Situations
20:04 The Journey to Becoming a Mortgage Broker
20:31 The Emotional Impact of Helping Clients
21:15 Dealing with Rising Mortgage Rates
21:37 The Consequences of Overpaying for a Property
24:44 The Importance of Financial Planning and Budgeting
28:03 The Dangers of Ignoring Financial Warning Signs
30:40 The Impact of Poor Financial Advice
33:51 The Joy of Helping First Home Buyers
35:21 Wrapping Up the Conversation
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