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Today’s financial services users don’t need face time—in fact, 91% of Barclays’ customer interactions are digital. How can financial institutions use product development to deliver AI-powered, customer-first experiences while remaining in compliance? Join Ivan Pollard and guest Sean Murray, chief product officer at Barclays US Consumer Bank, to find out how Barclays uses generative AI, why the firm adopted agile methodology and design thinking, and how companies across industries should approach product development. (01:44) Evolution of Product Developmen (03:24) Emerging Trends in Financial Service (06:49) Impact of AI on Banking Product (16:59) Ensuring Compliance in Rapid Tech Change (19:58) Customer Centricity and Digital Experience (30:04) Future-Proofing and Adaptation For more from The Conference Board: |
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