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Home > CRM Audio > Implement This 24 - Customer Service in Dynamics 365
Podcast: CRM Audio
Episode:

Implement This 24 - Customer Service in Dynamics 365
Category: Technology
Duration: 00:21:06
Publish Date: 2018-07-26 05:36:15
Description:

In today's episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .

Discussed on the show
  • Interactive Service Hub (and the move to Customer Service App)
  • Customer Service App
  • Disambiguation of similar-sounding terms
  • Customer/Project/Field Service Apps
  • Universal Scheduling Engine
  • Unified Service Desk
  • Apps in Dynamics 365 / Model-driven PowerApps
  • Solution awareness of Apps in Dynamics
  • Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)
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