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Podcast: Making Positive Psychology Work Podcast
Episode:

BONUS SEASON: The 5 HEART Questions
Category: Business
Duration: 00:36:15
Publish Date: 2026-04-14 04:03:00
Description:

The five behaviors most organizations overlook may be what determines whether change succeeds or fails. In this fifth and final episode of Season 7 — The Change Fatigue Remedy Series — Michelle Etheve turns the tables on Dr Michelle McQuaid to explore what the HEART behaviors look like across the change fatigue continuum, the three shifts Michelle is already making in her own leadership, and the questions leaders can ask to help their people navigate change without quietly cracking or burning out. Drawing on findings from nearly 1,000 US workers, Michelle shares why the HEART behaviors are linked to a 91% change success rate when practiced often — and just 15% when they're not — and what leaders can do to start shifting that balance in their own teams.

01:26 Michelle outlines what the data from nearly 1,000 US workers gathered in March 2026 shows about how leaders and teams are navigating change right now.

04:28 Michelle explains why leaders who sense and adapt to change are reporting significantly higher success rates — and why that runs counter to what most organizations are asking of their people.

05:08 Michelle shares three shifts she's already making in her own leadership in response to the research — including slowing down, normalizing grief, and redefining what success looks like.

14:41 Michelle walks through the four states of the change fatigue continuum and the different conversations each one calls for from leaders.

20:26 Michelle explains why the four states are dynamic rather than fixed — and why the urge to immediately fix what we see is what's most likely to make things worse.

25:46 Michelle introduces the HEART questions and explains why asking extraordinary questions rather than ordinary ones is what shifts the culture of a whole team.

30:55 Michelle shares what the data shows about the HEART behaviors and why starting those conversations before people fatigue is where it matters most.
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