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Home > FNO: InsureTech > Ep 262: Client-Centric Innovation: Transforming Insurance Solutions at Alacrity (feat. Jonathan Miko, Alacrity Solutions)
Podcast: FNO: InsureTech
Episode:

Ep 262: Client-Centric Innovation: Transforming Insurance Solutions at Alacrity (feat. Jonathan Miko, Alacrity Solutions)
Category: Technology
Duration: 00:55:15
Publish Date: 2024-07-18 20:32:00
Description:

Jonathan Miko, the CSIO and President of Managed Repair at Alacrity Solutions, is all about connecting with clients on their level. He highlights how their flexibility — thanks to both cutting-edge technology and the human touch — allows them to customize services to fit each client's unique needs. Jonathan dives into the story of Alacrity Solutions' transformation from a one-size-fits-all approach to a more personalized, client-first model, a shift that not only boosts service quality but also strengthens client relationships. Jonathan also shares his own personal journey that led him to his current leadership roles, adding a touch of inspiration to the mix.

Key Highlights:

  • The history and evolution of Alacrity’s Managed Repair Program.

  • Jonathan Miko’s career journey and his transition from law to insurance.

  • Key components and processes of the Managed Repair Program.

  • Insights into how Alacrity ensures high quality and customer satisfaction.

  • The strategic importance of technology and human intervention in MRP.

  • Future trends and the growing significance of managed repair in the insurance industry.

 References:
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