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	Podcast:		Cisco Podcast Network
	Episode:		SHIFT HAPPENS-EP.32: Feedback is a Gift - But you have to Open It w/Gary Wolfson
	Category:		Technology
	Duration:		00:41:00
	Publish Date:		2026-04-07 03:54:21
	Description:		In the latest episode of Shift Happens, Jeff sits down with Gary Wolfson, Director of Global Partner Communities at Cisco, for a behind-the-scenes look at what it really took to co-design The Cisco 360 Partner Program—not just in theory, but in practice. This isn’t just a story about partner programs—it’s a masterclass in trust. Gary breaks down the difference between listening and hearing (and why partners know instantly which one you’re doing), and introduces a simple but powerful framework: listen → interpret → act → be accountable. Sounds simple… until you try to do it at global scale, across thousands of partners, in the middle of massive change. What unfolds is a story of courage, vulnerability, and consistency—where trust wasn’t built through words, but through action, rhythm, and follow-through. From early skepticism in Dublin to confidence at Partner Summit, this episode captures the real shift: when feedback stops being a checkbox and becomes your identity. Why listen: •
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