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Home > Hotel Insights - eHotelier Podcast > How to put the guest experience at the centre of your value proposition
Podcast: Hotel Insights - eHotelier Podcast
Episode:

How to put the guest experience at the centre of your value proposition
Category: Business
Duration: 00:23:33
Publish Date: 2021-07-22 07:50:06
Description:

With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?

We discuss:

  • The importance of revenue management and marketing working closely together to continue to create valuable offerings to the consumer.
  •  The importance of hotel managers and owners working together to maximise customer-lead opportunities.
  • How changes are impacting the organisational structure of the hotel.
  • How revenue management functions will change in the future as complexity increases.

You can learn more about HGE International here, or connect with Heidi here.
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