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Home > CXOTalk > Enterprise AI at Scale: How U.S. Bank's Chief AI Officer Deploys AI Across 70,000 Employees | CXOTalk #906


	Podcast:		CXOTalk
	Episode:		Enterprise AI at Scale: How U.S. Bank's Chief AI Officer Deploys AI Across 70,000 Employees \| CXOTalk #906
	Category:		Technology
	Duration:		00:51:08
	Publish Date:		2026-01-21 21:45:35
	Description:		Prashant Mehrotra, Chief AI Officer at US Bank, discusses how the bank evaluates AI initiatives and scales projects from pilot to production. He explains how to build customer trust through responsible AI design and prepare for the future of autonomous banking in CXOTalk episode 906. This conversation covers key aspects of AI in business and AI implementation within a large banking institution. ======= Please support our sponsor Emeritus: Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/ ======= Key topics discussed: → Why AI should transform processes, not simply make them more efficient → How U.S. Bank cut governance approval times in half by engaging risk partners early → The critical role of baselines in determining whether AI pilots scale or fail → Why "AI without data is a hallucination" and how the bank organizes Digital, Data, and AI under one leader → Building AI literacy across the entire workforce, from executives to frontline associates → The shift from building models to leveraging external foundation models at scale → Balancing personalization with privacy in customer interactions Mehrotra emphasizes that the client remains the "North Star" for every AI initiative. He offers practical guidance on metrics, funding pilots through to production, and creating repeatable governance processes that accelerate rather than slow down AI deployment.
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