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Description:
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Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning. Key Topics Covered: - The shift from traditional chatbots to reasoning AI agents
- Why Zendesk only gets paid when AI successfully resolves issues
- How AI is more accurate (and sometimes more empathetic) than humans
- The surprising ways AI is changing customer service metrics
- Real-world examples of AI successes and failures
- The future of work in an AI-dominated landscape
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