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Home > The Guiding Voice > Mastering Customer Experience: Insights from CX Innovator Michael Hinshaw | #TGV565


	Podcast:		The Guiding Voice
	Episode:		Mastering Customer Experience: Insights from CX Innovator Michael Hinshaw \| #TGV565
	Category:		Education
	Duration:		00:35:33
	Publish Date:		2024-11-28 00:51:43
	Description:		Key Takeaways: Introduction, Context setting, and a rapid-fire round of random words What inspired Michael to focus on Customer Experience(CX) and Digital Innovation? Top 3 things that contributed to his success A few key achievements from his time with organizations like Microsoft, Intel, and Best Buy. What is an XOS(Experience Operating System) and why companies might need it? The fundamental steps to building a company that customers and employees love Examples of companies that have successfully created a customer-centric culture and the impact it had on their business How can companies measure the ROI of their CX initiatives, and what metrics should they focus on? How will Generative AI revolutionize customer experience in the coming years? Witty answers to second rapid-fire questions How does he stay updated on the latest trends and innovations in customer experience, and what resources does he recommend to our audience? Trivia about Origins of the term Customer Experience About the guest: Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor with a proven track record of transforming business practices to drive customer-centric growth. Recognized as a top global CX influencer, Michael has worked with major companies like Microsoft, Intel, and Best Buy, and is a co-author of the best-selling book “Smart Customers, Stupid Companies.” He is also a Teaching Fellow in Entrepreneurship and Innovation at UC Berkeley’s Haas School of Business. Connect with him on LinkedIn: https://www.linkedin.com/in/mhinshaw/ CONNECT WITH THE HOST ON LINKEDIN: Naveen Samala: http://surl.li/tmksm http://www.naveensamala.com If you'd like to contribute to our mission, please donate through Paypal https://paypal.me/NaveenSamla If you wish to become a productivity monk: enroll in this course: http://surl.li/tmksi TGV Inspiring Lives Volume 1 & 2 are on Amazon: Vol 2: Notion Press: http://surl.li/tmkry Amazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8 Vol 1: Kindle: https://amzn.eu/d/cKTKtyC Paperback: https://amzn.eu/d/4Y1HAXj #TGV is available in Hindi & Telugu: https://youtube.com/@tgvhindi https://youtube.com/@tgvtelugu Audio: http://surl.li/tmksp(#tgvhindi) http://surl.li/tmksx (#tgvtelugu) FOLLOW ON TWITTER: @guidingvoice @naveensamala Hosted on Acast. See acast.com/privacy for more information.
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