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In this episode of the Rework podcast, host Kimberly Rhodes chats with Eron Nicholson from 37signals' operations team. He shares insight on his role and the department's various functions. The conversation covers details on the ops team structure, system reliability, global expansion projects and more. Key Takeaways - 00:38 - Meet Eron
- 02:17 - The structure of the “ops” team
- 05:15 - On-call coverage and schedule
- 08:40 - Managing data center outages
- 13:25 - Balancing project cycles with system administration
- 16:56 - A sneak peek into the Amsterdam project
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