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What if the most powerful negotiation tactic… was silence?
In this masterclass episode, legendary negotiator William Ury, co-author of Getting to Yes and co-founder of Harvard’s Program on Negotiation, shares the unbelievable true story of how he helped prevent a civil war in Venezuela — not with force, but with silence, empathy, and preparation.
You’ll hear how Ury kept calm while being yelled at by President Hugo Chávez… and how going to the “mental balcony” gave him the clarity to de-escalate the moment and shift the direction of an entire nation.
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