Search

Home > Team Guru Podcast > 152 - The customer isn't always right | Ft. Monique Richardson
Podcast: Team Guru Podcast
Episode:

152 - The customer isn't always right | Ft. Monique Richardson
Category: Business
Duration: 00:37:40
Publish Date: 2021-06-10 17:48:50
Description: For generations, commerce has been shaped by a guiding principle: “the customer is always right.” Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times, maintaining a positive environment by managing customer behavior is a focal point. Against this backdrop, Monique Richardson wrote “Managing Difficult Customer Behaviour: A Practical Guide to Confident Conversations.” Today, she provides real-world insight on wrangling unruly visitors.
Total Play: 0