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Podcast: HR Leaders
Episode:

How to Build a Responsible AI Ecosystem
Category: Business
Duration: 00:15:52
Publish Date: 2025-11-19 12:00:00
Description:

In this episode of the HR Leaders Podcast, we sit down with Michiel van Duin, Chief People Technology, Data and Insights Officer at Novartis to discuss how the company is building a human-centered AI ecosystem that connects people, data, and technology.

Michiel explains how Novartis brings together HR, IT, and corporate strategy to align AI innovation with the company’s long-term workforce and business goals. He shares how the team built an AI governance framework and a dedicated AI and innovation function inside HR, ensuring responsible use of AI while maintaining trust and transparency.

From defining when AI should step in and when a “human-in-the-loop” is essential, to upskilling employees and creating the first “Ask Novartis” AI assistant, Michiel shows how Novartis is making AI practical, ethical, and human.


In this episode, Michiel discusses:

  1. Deciding where AI ends and the human begins
  2. Developing “Ask Novartis,” the company’s HR AI assistant
  3. Upskilling HR with AI-first capabilities and new hybrid roles
  4. Building AI governance and responsible-use frameworks at Novartis
  5. Partnering across HR, IT, and strategy to align AI with business goals


‍ Thanks you to our series partner - Workhuman

Discover how to Build Human-Centred Workplaces which Thrive! → https://www.workhuman.com/resources/reports-guides/the-human-centred-workplace-building-organisational-cultures-that-thrive-emea/

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