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	Podcast:		Business Reporter Podcast
	Episode:		How 2020 changed consumer expectations of insurance
	Category:		Business
	Duration:		00:20:28
	Publish Date:		2021-06-14 08:00:00
	Description:		Digital transformation can be a seamless process that leads to reductions in cost per claims and an increase in customer satisfaction. The coronavirus pandemic has pushed insurance, an inherently conservative industry founded on minimising risk, into a new reality. Consumer expectations and health regulations have forced a new way of transacting business. In the past, underwriting inspectors, appraisers and claims adjusters regularly made appointments to visit properties on-site. But now the industry has been forced into working remotely and virtually, both out of its own offices and policyholders’ homes.
	Total Play:		0