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Home > AviaDev Insight Africa > 341. Introducing FlySafair's latest innovation, Lindi, and talking all things fleet and network with Kirby Gordon, Chief Marketing Officer
Podcast: AviaDev Insight Africa
Episode:

341. Introducing FlySafair's latest innovation, Lindi, and talking all things fleet and network with Kirby Gordon, Chief Marketing Officer
Category: Leisure
Duration: 00:31:24
Publish Date: 2025-07-08 04:57:15
Description:

In this episode of Aviadev Insight Africa, I spoke with Kirby Gordon, Chief Marketing Officer of FlySafair, about the airline's innovative use of AI, particularly their new AI agent named Lindi.

Together, we discuss the implications of AI in customer service, the incentives for customers to use Lindi, and the feedback received since its launch.

The conversation also features a deep dive into the fleet standardisation challenges and the airline's regional expansion plans.
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