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Home > AviaDev Insight Africa > Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?
Podcast: AviaDev Insight Africa
Episode:

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?
Category: Leisure
Duration: 00:18:44
Publish Date: 2018-12-05 11:00:00
Description:

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA.

Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.
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