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Home > Amazing FBA > Amazon FBA customer returns with Benjamin Chambers
Podcast: Amazing FBA
Episode:

Amazon FBA customer returns with Benjamin Chambers
Category: Business
Duration: 00:25:51
Publish Date: 2019-07-03 00:00:22
Description: FBA Customer Returns Report- How to get your money back as an Amazon FBA seller! with Ben Chambers of Refund Hunter Amazon FBA Customer Returns are a tough area to get reimbursed for because of a few factors: Seller initiated refunds Simple thing is detecting when customer been refunded and not returned product Hard thing is to know whether Amazon initiated the refund or the customer Sometimes the seller will refund things themselves Amazon will say - you’re ineligible for a reimbursement Some companies are aware of this and they also provide return labels to own warehouses NOT back to Amazon For them, they already know what they are doing Other sellers do put everything through Amazon Especially higher volume folks For FBA , amazon is supposed to handle reimbursements generated by FBA customer returns. However, if customer contacts seller directly, the seller often refunds them directly. Issue is if that customer does not return product, amz will know seller refunded customer and won’t reimburse the seller. Often seller will say - “Don’t worry about returning product”. But this communication is not included in reports. Doing this yourself look at refund report - reports>payments>transaction report - sort refunded orders fba customer returns report Generated whenever a customer goes back 2 FCs for returns Las Vegas and Kentucky Also check a 2nd report - inventory event report Unsellable inventory - getting reimbursed  How should seller handle the mix of volume and detail? Download stuff into a pre made excel spreadsheet How does Refund Hunter handle the mix of volume and detail? Their software crunches through a lot of stuff. The report reading is the automated part. Also have account managers who will double check on that Raise the tickets to be filed - raising Cases with Amazon Values you add is understanding the level of understanding of a particular Seller Central employee They see 100s/1000s  of different cases with Amazon Ben does a lot of training Deciphering what Amazon agents say is important Realising which Amazon agents know what they are doing. OFFER Reimbursement product - charge 25% of what they get back. How to Refund Hunter Seller central API access Amazon’s info and api is not always same as see on seller central Access different reports Handle case creation and followup Take 25% of whatever gets reimbursed By invoice - detailed invoice with case and reimbursement id To explore working with Ben and his colleagues, contact Refund Hunter Here   For an interview with Ben Chambers on getting your FBA Seller Refunds back, CLICK HERE Transcript Michael Veazey Welcome, take a collective that is fairly straightforward, the inbound shipping thing can be dealt with pretty straightforward me now even though I was being nasty about it to say politely tell us about customer returns, because I can imagine that once you include the customer, he's also a capricious beast in the mix, that it starts to get more complex. Benjamin Chambers 1:15 So this one is, you know, the main thing is customers just not returning the products within the window frame or you know, not at all, they just don't even return the product at all. The hard part with this is, the hard part that all reimbursement services have is this is one really big issue is because a lot of sellers will what Amazon calls a seller initiated reimbursement, where for FBA policy, Amazon is the one who's supposed to be handling all of the customer return process. But a customer will contact the seller directly and say, hey, I want a reimbursement for this product. And then the seller will say the correct way shouldn't be directing them to Amazon, customer support. And the Amazon agent will be the one who issues them the reimbursement. But a lot of times sellers who just want to take care of the problem and you know,
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