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Home > Amazing FBA > Outsourcing Basics with Nathan Hirsch of OutsourceSchool.com
Podcast: Amazing FBA
Episode:

Outsourcing Basics with Nathan Hirsch of OutsourceSchool.com
Category: Business
Duration: 00:38:56
Publish Date: 2020-04-02 00:00:18
Description: Nathan Hirsch is founder and former owner of Freeeup.com , Founder and CEO of Outsource School What is the bigger picture with your clients with Covid19? It’s speeded up the move towards homeworking. Communicate with your team - they are wondering how their clients are affected, how their jobs are being affected. If you can't keep employing them, Get them referrals. Maybe ask for Reduced rates. If you look after them in a difficult period, they'll remember. Selling Your Business: Freeeup as a case study Nathan was the face of the business. But the work ran in the background without him. The HOTH made an offer halfway through 2019. Due diligence - Nathan wanted to know that They weren’t going to burn bridges They weren’t going to run the business into the ground Part of agreement was to keep people employed Helped with 90-day transition Partnering with them for Outsource School What was your number one concern? We treat people in a certain way. Some marketplaces out there are so pro client that they don’t look after. HOTH went from 100K purchase and turn it into 20M USD a year. They tried to meet 20 filipinos via Zoom Cultural things Monday morning meetings - everyone shares a picture from the weekend. Organic scaling  The playbook for Freeeup It starts with good service. You often can’t compete with bigger companies in marketing. Affiliate programme - 50 cents per hour VAs were instructed to mention it Lots of people Networking Nathan tries to reach out to 3 new entrepreneurs each day Podcasts Just launched a course on how to use VAs to get on podcasts. It’s good for networking It’s good for SEO It’s good for content. Nathan Hirsch puts out content every day - they’re slowly consuming your concept Microinfluencers Say you’re selling a beer mug - you can reach out to people and get in front of their community Partnerships In Amazon space went after Helium10, seller labs etc. Built over 100 partnerships where FU promoted them and vice versa Using VAS You can also use VAs to speed you along Virtual assistants for Outsourcing  When to start? Don’t hire 3 full-time VAs They hired a book keeper for 5 hours a month! You can start with 5-10 hours a week. You could have one to do small tasks in your Amazon business. Calculate what is affordable for your Amazon business outsourceschool.com/vacalculator Make a list of your actions Day to day Week to week Month to month Easiest to hardest Things you hate most That means you have can hire Create a job description Interviewing assistants to outsource e-commerce tasks Focus on attitude and communication as much as on experience. What do they are about? Being part of something great? Self improvement? 20-30 minute interview CARE - communication, Attitude, Red Flags, Experience Try it via Slack or Skype in writing. You’re not going to Zoom call them so that’s not worth doing. Onboarding assistants for e-commerce  Most people know you have to interview and then train and manage people. Let’s make sure you’re good with $5 SICC method (15-25 mins)  Schedule. - have you worked for this before? Is there overlap with other clients? Issues - 5 types of issues Computer - is it fast, new? Do you have a backup? Internet and power - do you have a hotspot you can use? Can you use a hotel or coffeeshop? How often? Weather - how often is it an issue? Personal issues - set expectation that P.I. don’t get in way of work. You also have to communicate. Give them a chance to back out then not take job and find out it’s not a job. Communication - Slack on it when you’re working, viber, email within 24 hours Culture - what do you value? We care about feedback. We care about ideas. Not just robots. Eg “We don’t put up with drama”; are you looking to be part of a family? Training your e-commerce outsourcers
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