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	Podcast:		RunAs Radio
	Episode:		Remote Support with Jessica Deen
	Category:		Technology
	Duration:		00:35:33
	Publish Date:		2020-09-04 00:00:00
	Description:		The pandemic has sent everyone home to work - how do you support them? Richard chats with Jessica Deen about her work doing remote support both before and now during the COVID-19 pandemic. Jessica starts out talking more philosophically about support work in this challenging time, with lots of patience and empathy. But that also takes effective remote communication - being able to see the person you're supporting is incredibly valuable! Ultimately effective remote support comes down to understanding the person battling the issue and working with them - like working locally, only harder!
	Total Play:		0