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Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both innovative and customer centric.
Related Links
Amazon Go stores: https://youtu.be/NrmMk1Myrxc
Monzo's issues and explanation: https://monzo.com/blog/2019/07/30/we-had-issues-with-monzo-yesterday
and technical explanation: https://monzo.com/blog/2019/09/08/why-monzo-wasnt-working-on-july-29th
Cloudflare's explanation for their issues (very technically detailed): https://blog.cloudflare.com/details-of-the-cloudflare-outage-on-july-2-2019/
Slack's origin story: https://www.businessinsider.com/inside-the-video-game-roots-of-slack-2016-3?r=US&IR=T
Time travel with Curve: https://www.wired.co.uk/article/curve-time-travel |
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