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	Podcast:		Talking Technology
	Episode:		Mikkel Svane
	Category:		Technology
	Duration:		00:30:12
	Publish Date:		2011-09-27 18:46:44
	Description:		Mikkel Svane is the CEO and founder of ZenDesk (http://www.zendesk.com), a Danish software company that recently moved to San Francisco, raised $25 million from investors and set about becoming a global leader in call centre technology. Mikkel talks to Garry Baker and Leon Gettler about the challenges of making a call centre a good experience not only for the caller but also the centre's agents. The name and the company's laughing Buddha give's a clue to its aims – to produce a happy outcome good for all. Following that, Leon and Garry discuss the world's technology news in 'Tech Talk'. Microsoft release their latest OS Windows 8, which works across Tablets, Desktops and PC Laptops, a legal battle between Apple and Samsung fire's up in a German court over Tablet Technology patents and Google+ Vs Facebook, the Social Media heavy weights face-off over the market's customers.
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