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Home > Love Letters Live > Yellow Cab’s Jim Gillespie Answers, with Humor and Grace, Some Harsh Opinions About His Company
Podcast: Love Letters Live
Episode:

Yellow Cab’s Jim Gillespie Answers, with Humor and Grace, Some Harsh Opinions About His Company
Category: Society & Culture
Duration: 00:00:00
Publish Date: 2015-05-31 13:39:00
Description:

Jim Gillespie, president and general manager of Yellow Cab used to drive a cab in San Francisco. As did is father, so Jim has solid second-generation understanding of good manners and the need for human response over automated answering systems that leave people feeling abandoned and angry. Translate that to gracious people answering calls.

As it now stands, when a...
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