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Home > Knowledge@Wharton > How Do Customers Feel About Algorithms?
Podcast: Knowledge@Wharton
Episode:

How Do Customers Feel About Algorithms?
Category: Business
Duration: 00:08:36
Publish Date: 2022-12-13 15:06:10
Description: Many managers worry that algorithms alienate those who would rather deal with a real person than a robot. New research from Wharton’s Stefano Puntoni looks at how the attitudes of customers are influenced by algorithmic versus human decision-making.

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