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Podcast: Knowledge@Wharton
Episode:

How Retailers Can Salvage Customer Loyalty
Category: Business
Duration: 00:17:38
Publish Date: 2020-09-25 19:50:51
Description: Shoppers are losing patience with retailers during the pandemic, according to a new study that finds significant dissatisfaction with both in-store and online purchases. Wharton’s Tom Robertson explains how retailers can win them back.
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