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Home > Knowledge@Wharton > The High Cost of Returns: Should Retailers Rethink Their Policies?
Podcast: Knowledge@Wharton
Episode:

The High Cost of Returns: Should Retailers Rethink Their Policies?

Category: Business
Duration: 00:21:18
Publish Date: 2020-08-10 15:28:08
Description: Easy returns are great for shoppers, but they are becoming a bigger financial liability for stores. New research co-authored by Wharton’s Thomas S. Robertson explains why it’s time for retailers to rethink their liberal return policies.
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