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Home > Knowledge@Wharton > Would You Treat Your Mother That Way? The Secrets of Great Customer Service
Podcast: Knowledge@Wharton
Episode:

Would You Treat Your Mother That Way? The Secrets of Great Customer Service
Category: Business
Duration: 00:21:48
Publish Date: 2018-11-14 16:12:34
Description: Would you turn your mom's warranty claim down two days out of warranty? Author Jeanne Bliss makes a business case for providing excellent service and true customer satisfaction to garner long-term success.
Total Play: 0