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Description:
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Brian Sullivan, VP of Sandler Enterprise Selling, and Jonathon Farrington, Director of the Sandler Research Center, discuss "The Client Experience" - the second survey from the Sandler Research Center. Take the survey at www.sandler.com/survey In this episode: - What the Sandler Research Center does
- The essential components for overachieving sales performance
- Over 60% of sales people are not hitting their numbers
- 37% of sales people are not following the company’s process
- Survey II: The Client Experience
- Identifying Critical Moments
- Benchmarking for Client Satisfaction
- The importance of engaging the team
- Symbiotic Value
- Closing comments and how to get the results
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