Search

Home > Helping Sells Radio > 095: Dave Duke and James Scott OMG! We're Talking Customer Outcomes


	Podcast:		Helping Sells Radio
	Episode:		095: Dave Duke and James Scott OMG! We're Talking Customer Outcomes
	Category:		Technology
	Duration:		00:43:30
	Publish Date:		2018-10-23 14:56:31
	Description:		If you are a regular listener of Helping Sells Radio, you know that whenever we have a guest on the show to talk about customer success, we challenge them (I'm putting that nicely here in the show notes) on the idea that customer success is really not yet about customer success and more about "our" success. I ask, "When are we going to change that and actually start talking about customer success?" I'm still waiting for the right answer. Well, we have two customer success guests on this episode, and they have an answer to the question. And the answer is: business outcome management. Dave Duke, Co-founder and Chief Customer Officer at MetaCX, and James Scott, General Partner of the Customer Success Practice at SuccessHacker explain that business outcome management is a core customer success competency (or should be) that provides a team a methodology for helping customers achieve business outcomes. We are one step closer to living up to the promise of customer success as a discipline. Learn more about Dave Duke: High Alpha - That accelerator Dave mentioned: https://highalpha.com Dave Duke on Linkedin: https://www.linkedin.com/in/daveduke26/ Dave Duke on Twitter: https://twitter.com/djdukeiu James Scott: SuccessHacker: https://www.successhacker.co James Scott on the Outcomes Community: https://www.customersuccess.community/members/517725 James Scott on Linkedin: https://www.linkedin.com/in/ukjamesscott/ James Scott on Twitter: https://twitter.com/ukjamesscott Get on the email list at helpingsells.substack.com
	Total Play:		0