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Home > Experience This! > EP126: Expectations, Simplifications, and Permutations!
Podcast: Experience This!
Episode:

EP126: Expectations, Simplifications, and Permutations!
Category: Business
Duration: 00:37:00
Publish Date: 2021-03-30 07:00:00
Description:

Learn about the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive predictive CX.

Bite-Sized Delight From the Episode: • Focus on Relevance - New research from Coveo shows the relevance is a key element of the customer experience conversation. • Augmented Reality in Your Own Home - Empire Carpet is but one company in the home improvement space that is harnessing the power of augmented reality to create a remarkable experience in the home. • The Future of CX - McKinsey Quarterly makes four predictions about turning data into insight and action using predictive analytics.

Are You Looking for Things We Referenced? • Coveo Relevance Report 2021: Ecommerce • Empire Carpet Augmented Reality • Solvvy - The Next-Gen Chatbot • Prediction: The Future of CX - McKinsey Quarterly

Find a full transcript of the show at: http://ExperienceThisShow.com. See you next week!
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