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Description:
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Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game. Bite-Sized Delight from the Episode: - Surprise and delight isn’t a strategy, it comes from going above and beyond when you don’t have to.
- Great customer service means constant work and a commitment to your employees.
- At the end of the day, employees are always central to the customer experience.
Are You Looking for Things We Referenced? Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week! |
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