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Home > Experience This! > EP030: Grammar, User, and Listener!
Podcast: Experience This!
Episode:

EP030: Grammar, User, and Listener!
Category: Business
Duration: 00:35:44
Publish Date: 2018-04-17 02:00:00
Description:

How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience.

Bite-Sized Delights From the Episode:
  • Why post-purchase engagement is the future for great brands.
  • How typos can turn into opportunities.
  • What our listeners love and can’t stand about the hotel customer experience.
  • What customer experience professionals need to understand their audience better.
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