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Home > Experience This! > EP032: Introing, Hooking, and Frictioning!
Podcast: Experience This!
Episode:

EP032: Introing, Hooking, and Frictioning!
Category: Business
Duration: 00:33:25
Publish Date: 2018-05-01 02:00:00
Description:

What the research shows about putting a little friction in your customer experience, the four-step process to hook your customers, and a guide to making great introductions.

Bite-Sized Delights From the Episode:

  • How adding friction early in the customer experience can get customers to invest in the relationship.
  • The keys to making a great introduction.
  • A close look at how you can tap into the feedback loop that gets customers engaged.
  • Why every industry needs to worry about disruption.
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