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Home > Experience This! > EP034: Punks, Chains, and Nightlights!
Podcast: Experience This!
Episode:

EP034: Punks, Chains, and Nightlights!
Category: Business
Duration: 00:34:18
Publish Date: 2018-05-15 02:00:00
Description:

How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.

Bite-Sized Delight From the Episode:
  • Why attention to the little things are what create surprise and delight for your customers.
  • A company that gives you the chance to use mementos to make a lasting impression.
  • Blockchain and the future of CX.
  • Why the customer experience glass is half full for some CX leaders, and half empty for others.
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