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Learn about a coffee shop that caters to the deaf community, constructing a media stand without going crazy, and an entire state dedicated to customer experience. Bite-Sized Delight From the Episode: • How Starbucks’ commitment to customer experience led to the creation of a store designed to serve deaf and hard of hearing patrons • Target’s emotional handholding and confidence building for customers assembling furniture • What government agencies can learn when they commit to customer experience Are You Looking for Things We Referenced? • "At Starbucks's New D.C. Store, Employees Will Know Sign Language" by Rachel Siegel • Utah’s Statewide Customer Experience Program Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week! |
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