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Podcast: Motley Fool Money
Episode:

Dan Heath on the Economic Upside of “Moments”
Category: Business
Duration: 00:04:16
Publish Date: 2021-01-26 08:30:00
Description:

Creating a powerful experience for customers can deliver economic upside for businesses. Dan Heath, co-author of the best-selling book The Power of Moments: Why Certain Experiences Have Extraordinary Impact, explains how Southwest Airlines makes more money by entertaining passengers during their flights.

 
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