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Podcast: Break Point
Episode:

Setting up data for success with Heath Ramsey
Category: Technology
Duration: 00:38:57
Publish Date: 2021-02-17 07:00:00
Description:

Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what's free and what's paid for, the skills you'll need, and more. Topics

  • 00:00 Welcome/Introductions
  • 04:46 Heath's discoverys for maximum PA value
  • 08:28 Structured data and unstructured data
  • 09:54 Example of unstructured data (NLU)
  • 11:38 AI Search
  • 14:45 Flow Designer and machine learning
  • 17:58 Adding value as a developer
  • 20:45 The philosophy of ServiceNow and AI
  • 23:24 Dynamic translation and better experiences
  • 28:05 Regression framework
  • 31:09 Developer skills required
  • 33:30 Free and paid-for capabilities
  • 35:38 Closing takeaways
  • 37:28 Contact information
  • 38:09 Outro

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