Learn how to make things that people actually want. Justin is joined by author Alan Klement to talk about the "Jobs to be Done" framework .
Don't define your competition by features or product. Rather you need to define your competition by what helps customers make progress.
"If there's a picture in our minds of how we want life to be, and we're not quite there, we want to make progress towards that vision."
There's two things that cause people to switch products: