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Home > Track Changes > User On Board: With Micheal McWatters
Podcast: Track Changes
Episode:

User On Board: With Micheal McWatters
Category: Technology
Duration: 00:35:22
Publish Date: 2022-02-22 05:00:00
Description:

As Director of Product Design at HBO Max, Michael McWatters knows a thing or two about welcoming people to a service. This week, Michael joins Paul and Rich to share why onboarding should be happening along every step of a user’s journey, not only as part of marketing. He draws parallels between online onboarding and in-store experiences and explains why you shouldn’t be training during onboarding — show, don’t tell.
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