|
Description:
|
|
CGAP's Eric Duflos, who has been working in East Asia and the Pacific for 20 years, reflects on what financial service providers aren't hearing: that customers want and need a better experience when it comes to digital finance. Eric explains why FSPs need to establish a stronger 2-way dialogue between customers and the providers so that the voice of the customer is heard and integrated into the way companies adapt their services.
For more information, read Eric's blog post:
http://www.cgap.org/blog/voice-customers-two-way-dialogue-digital-finance
Music Credit: Podington Bear, "Peas Corps," via free music archive |
.png)
More
Religion & Spirituality
Education
Arts and Design
Health
Fashion & Beauty
Government & Organizations
Kids & family
Music
News & Politics
Science & Medicine
Society & Culture
Sports & Recreation
TV & Film
Technology
Philosophy
Storytelling
Horror and Paranomal
True Crime
Leisure
Travel
Fiction
Crypto
Marketing
History
Comedy
Arts
Games & Hobbies
Business
Motivation