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Home > Customer Experience > Customer Experience Show - Episode 11 - Dick Lee
Podcast: Customer Experience
Episode:

Customer Experience Show - Episode 11 - Dick Lee
Category: Business
Duration: 00:34:00
Publish Date: 2010-05-23 20:00:00
Description: Consultant, author and educator Dick Lee is founder and principal of High-Yield Methods, a Twin Cities-based consulting firm that helps clients globally manage CRM implementation. HYM views CRM “holistically,” taking it beyond technology to also include developing customer-centric strategies, redesigning business process and aligning strategy, process and technology.
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