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	Podcast:		Customer Experience
	Episode:		Episode 16 - Evan Klein
	Category:		Business
	Duration:		00:35:00
	Publish Date:		2010-06-27 20:00:00
	Description:		Evan Klein is the founder and President of Satrix Solutions, a strategic advisory firm based in Scottsdale, Arizona that helps companies turn their customers into loyal advocates. His company designs and manages programs that gather customer expectations, preferences and satisfaction levels, and then works with executives to convert that insight into service and operational improvements. For nearly 20 years, Evan has been responsible for customer acquisition, retention and profitability in high touch point, customer-centric organizations. As an enthusiastic champion for voice-of-customer driven change, Evan has designed and managed customer feedback programs for a number of consulting firms and agencies, each serving Fortune 1000 clients.
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