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	Podcast:		Customer Experience
	Episode:		Episode 17 - Kate Nasser
	Category:		Business
	Duration:		00:35:00
	Publish Date:		2010-07-11 20:00:00
	Description:		Topic of Discussion: Hits, Misses and Myths About Automation and Technology in Customer Experiences. - A Peoples Skill Coach talking about automation? Interesting! Kate Nasser, The People-Skills Coach, is smart, feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth in professional people-skills and improvements in communication, customer service and teamwork. “I have a natural GPS about people and have used it for 20 years to spring them to greatness”. As a speaker on professional people-skills (formerly known as soft skills), Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “Your teams will take my messages of customer service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.” Kate's Website: www.katenasser.com Preview Kate’s new training DVD on USA Regional Differences “Customer Service USA” http://katenasser.com/training-dvds.
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